Innate Management (“us”, “we”, or “our”) operates www.innate-management.com (the “Site”). This
page informs you of our policies regarding the collection, use and disclosure of Personal Information
we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you
agree to the collection and use of information in accordance with this policy.
Information Collection And Use
Information you provide to us
While using our Site, we may ask you to voluntarily provide us with certain personally identifiable
information that can be used to contact or identify you; for instance, when you complete an enquiry
form on the website. Personally identifiable information may include, but is not limited to your name,
address, email address, telephone number (“Personal Information”).
We may, in some instances, use measurement numbers on our Site. This is solely to understand the
performance of the Site. This data is only recorded when you voluntarily choose to call the telephone
number listed on our Site. The data that we record is the time, date, duration of the phone call and
the telephone number that called our business. The actual phone call conversation is not recorded.
The data recorded is logged within a password protected area that also includes an SSL Certificate
(Secure Sockets Layer).
Information our Site collects automatically
Log Data and Google Analytics
Like many site operators, we collect information that your browser sends whenever you visit our Site
(“Log Data”). We use third-party services such as Google Analytics and AW Stats, to collect
standard internet log information and details of visitor behaviour patterns.
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address,
browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the
time spent on those pages and other statistics.
Other than the above, at this time, we do not attempt to identify visitors to our Site or contact them
using this data. We have no plans to do so in the foreseeable future. You will be kept informed of
any change to this situation.
User and Event Data Retention within Google Analytics
Google Analytics will retain data for a given timescale before automatically deleting it. These
timescales can vary between 14 months, 26 months, 38 months, 50 months or can be set to never
automatically expire. The data retention period is automatically set as 26 months unless otherwise
When data reaches the end of the retention period specified, it is deleted automatically on a monthly
basis. We may or may not set retention periods so that they can be reset on new activity. This
means that the data retention period would be reset from the date of re-entry as a User to the Site.
If you, as the User, do not initiate a new session before the retention period expires, then your data
will be deleted.
Site Visitor Recording via Hotjar
We may, in some instances, use Hotjar in order to better understand our Users’ needs and to
optimise this service and experience. Hotjar is a technology service that helps us better understand
our Users experience (e.g. how much time they spend on which pages, which links they choose to
click, what users do and don’t like, etc.) and this enables us to build and maintain our service with
and their devices (in particular device’s IP address (captured and stored only in anonymized form),
device screen size, device type (unique device identifiers), browser information, geographic location
(country only), preferred language used to display our website). Hotjar stores this information in a
pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual
users or to match it with further data on an individual user. For further details, please see Hotjar’s
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site
and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all
cookies or to indicate when a cookie is being sent.
SSL Certificate (Secure Sockets Layer)
Our website is protected using an SSL Certificate (Secure Sockets Layer). This is the standard
security technology that establishes an encrypted link between a web server and a browser. This link
ensures that all data passed between the web server and browsers remain private and integral.
As a customer or person who has used our services before we may use your Personal Information to
contact you with newsletters, marketing or promotional materials and other information for
communication purposes only.
We do not share this information with third-parties but in the event that we intend to, you would be
notified as to if and with whom we intend to share this data.
The security of your Personal Information is important to us, but remember no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to
use commercially acceptable means to protect your Personal Information, we cannot guarantee its
changes in its provisions in the future, which will be in effect immediately after being posted on this
address you have provided us, or by placing a prominent notice on our website.