Clients increasingly require that only suitably qualified staff are assigned to their projects. Advances in technology are rapidly increasing specialisation of the workforce and locating suitable staff requires more data on each person’s skills and experience. Just take a look at the range of Training and Certification options on the Cisco website to see the exponential growth in available options! Maintaining a comprehensive skills database has never been so important.
So what are the essential components of a skills database? Whilst the content will vary considerably across different industry sectors, such as IT and engineering services, there are several common components:
Skills classification structure
The complexity of the skills data will often warrant a skills breakdown structure, similar to having a work breakdown structure when planning complex projects. For IT projects this often consists of a Manufacture > Technology > Product type structure. Individual resources can have multiple combinations of these.
Levels of proficiency
For each skill claimed by an individual, a proficiency level must be stipulated and appropriate certifications noted. As certifications are often time limited, expiry dates will be needed and, as individuals attain greater proficiency, having the date when the improved level was achieved can be useful.
Other attributes for the skills database include location and language proficiencies, etc. Often professional qualifications are only recognised in particular countries or states, so these too need to be recorded.
Integration with your resource planning tool
Particularly in matrix organisations, project managers will need to specify details of their required skills and certifications when requesting suitable resource, and they will be keen to check that offered candidates meet their minimum requirements. For those that manage external projects, seeing the internal cost rates of suitable candidates is useful, so that the cheapest suitable resource can be assigned.
The obvious benefit of integrating the skills database with your resource planning tool is that, when dealing with a resource request, team leaders can see the availability of each suitable candidate. There is little point in offering the most suitably qualified person if they are already committed to another project.